JOE DEL SERRONE
Joe Del Serrone was born in Michigan and raised in Italy, where he began his career in hospitality over 20 years ago. His experience includes cruise ships, luxury hotels, and apartment management. Joe has worked in Senior Living since 2014, currently overseeing all departments at All Seasons of Birmingham. He leads by example to exceed expectations and provide every resident with exceptional customer service. Joe enjoys getting to know people and strives to make a positive difference in the lives of residents and team members. When not at work, Joe enjoys cooking, Italian music, travel, and quality time with family and friends.
ASSISTANT EXECUTIVE DIRECTOR
Luli Mhilli is from Albania and has spent 9 years in the Hospitality industry. She joined the All Seasons of Birmingham team in 2015. Luli oversees daily office operations and helps answer residents' questions and concerns. She finds that getting to know each resident on a personal level is a deeply rewarding experience. Her guiding principle is "To handle yourself, use your head. To handle others, use your heart." When not at work, Luli loves spending time with her children.
DIRECTOR OF LIFE ENRICHMENT
Hailing from Livonia, LJ Williams has 25 years of experience in the hospitality industry, and has been involved with Senior Living as a career since 2016. He brings valuable insight to the All Seasons team, having also experienced the industry from the perspective of a son, spending a year helping to choose a senior living facility for a parent. LJ’s day-to-day responsibilities include overseeing daily activities as well as face-to-face meetings with residents to discuss—and try to facilitate—any suggestions they may have. He loves seeing residents participate in activities that allow them to learn something new, such as an exercise, craft or even knowledge about the world through a guest speaker giving a lecture at the facility. When not at work, LJ can be found gardening, spending time with family and playing with his three dogs. His guiding principle is not to confuse the activity of talking with the achievement of getting something done.
DIRECTOR OF SALES AND MARKETING
Michigan native Lisa Battersby brings over 20 years of professional sales experience to her role as Director of Sales and Marketing. Her career has spanned many industries including IT, digital marketing and broadcast media. Prior to joining the team at All Seasons, Lisa served as the Director of Programming for Fox Sports Detroit for 15 years. Her day-to-day tasks include representing All Seasons in the business community and helping residents make a smooth transition to their new home. She finds it especially fulfilling to assist people with the very important decision of relocating, often after many years of home ownership and is energized by providing extraordinary and compassionate service to all. When not at work, Lisa enjoys cheering on her Michigan State Spartans, attending her daughter’s dance competitions, cycling and walking her Golden Retriever, Charley. Her guiding principle is "Act as if what you do makes a difference. It does."
Margo Kendzier is a Detroit native with over 13 years of sales experience. Her day-to-day consists of introducing potential new residents as well as their family and friends to the All Seasons lifestyle. Margo enjoys getting to know our residents and assisting them with any questions or concerns they may have. She loves to see residents making new friends and taking part in all of the fun activities and events All Seasons offers. When not at work, Margo likes researching her family history and genealogy; her great-grandparents immigrated to Hamtramck from Eastern Europe. Margo and her husband also enjoy searching for and collecting vintage items.
Matthew Ford is from St. Joseph, MI, and has worked in Hospitality since 2000 and in Senior Living since 2014. As Executive Chef at All Seasons of Birmingham, Matthew oversees everything food and beverage related. He chooses ingredients, writes menus, develops specials, organizes special events, and supervises his staff. Matthew understands the powerful social and emotional impact of enjoying meals together and strives to evoke those good feelings with every meal he cooks. When not at work, Matthew loves spending time with his family, brewing beer, and camping and fishing with his children.
DINING ROOM MANAGER
Steffani Visser is from New Jersey and has been dedicated to fine dining for the past 25 of her 35 years in the industry. She leads and manages the daily operation of dining rooms at All Seasons of Birmingham and oversees catered events. She enjoys discovering the talents of her staff that contribute to the continued growth of the team. Steffani loves working with people and make a difference in residents' lives. She believes the only real failure in life is not trying. When not at work, Steffani enjoys horseback riding, skydiving, and spending time with her family.
CORPORATE DIRECTOR OF SALES AND MARKETING, SENIOR DIVISION
Jenifer McClendon is a Detroit native who has been in the Senior Living industry for over 20 years. She has over 20 years of experience working in sales and marketing, and over 10 years of management experience. Jenifer’s day-to-day responsibilities at All Seasons includes training, developing and coaching sales team members as well as standardizing and implementing best practices, processes and programs. Jenifer loves working with seniors and seeing firsthand the way All Seasons residents thrive when they’re involved in a community that encourages them to stay independent and active and truly enjoy their retirement years. When not at work, Jenifer enjoys music, traveling the world, theatre and spending time with family. Her guiding principle is “Pursue your dreams. You will be amazed at what you can achieve.”
CORPORATE DIRECTOR OF FOOD AND BEVERAGE, SENIOR DIVISION
Daniel Novak a native Detroiter has been working in management, food service, and senior living for over 20 years. His day-to-day responsibilities include working with our culinary teams developing dining programs, setting and maintaining standards, verifying food safety compliance and ensuring quality. Dan treats each day as an opportunity to exceed our residents expectations by creating a spectacular dining experience from start to finish inclusive of food, ambiance, décor and service. When not at work, he enjoys cooking for family and friends, dining out trying new restaurants, and fishing and spending time at his cottage in Northern Michigan.